Psychiatric Residential Treatment Network of Services

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Testimonials

Testimonials from our residents

Kimberly K, Client

“I had a great therapist. Everyone was great.”

 


 

Resident, South Haven, MN

“My therapist Caitlyn made this the most swagged experience of my life, meaning the best of the best.  I would do it again.”

 


 

Resident, South Haven, MN

“If you need to be around lots of peers in an also positive and caring living situation, than Pasadena Villa is a great choice! There was always delicious food from the cooks and very compassionate facility workers that I could sit with to discuss any problems or situations any time i wanted. There are several different exciting field trip adventures and in-depth social groups. I have made a handful of long term friends and would love to come back if I was in need to.”

 


 

Resident, New York, NY

“Pasadena Villa Orlando is one of the best treatment centers I have ever been. to.  The staff is dedicated to being there and working with clients. I have learned more about myself here than I have in over 5 years of treatment. The groups are extremely helpful. The therapists and staff who run the groups know what they’re talking about. I am extremely happy and grateful for the opportunity to attend this amazing program!”

 


 

Resident, Metuchen, NJ

“I just want to say thank you for all that you’ve done for me. This place has genuinely saved my life. I came here a completely different person than I am today. I had attempted suicide and was insecure, afraid, deeply depressed, and psychotic. I hated myself and pushed others away, although I also desperately desired companionship. I was a mess. This program has brought me new life. I am now self-assured and secure. I am confident in my abilities, and I know that I will succeed. I owe my life to the staff, to my friends, and to my family.”

 


 

Resident, Russell Springs, KY

“I believe anyone who has a problem should come to Pasadena Villa for treatment. the staff is wonderful and very helpful and the culinary staff is excellent at what they do for their living and care about the residents.”

 


 

Resident, Raleigh, NC

“At Pasadena Villa, I was welcomed with open arms. It is the only program in the area of its kind where you will be welcomed and given individualized attention from the onset. This is a much needed program in the Triangle!”

 


 

Resident, Corpus Christi, TX

“This is an outstanding facility that cares about its clients. The individuals working at Pasadena including the psychiatrist, therapist and recreational therapist have your best interests at heart. The social outings are extremely enjoyable and beneficial to move you back into society.”

 


 

Resident, Miami, FL

“I found the services to be useful and conducted with diligence and respect.”

 


 

Resident, Orlando, FL

“The level of service and commitment of the staff is extraordinary. I would recommend this place to anyone who benefits from more flexibility and space who is motivated to get better and actively participates. My time here has changed and challenged me and my former view of myself and others. I’m doing and perusing activities and dreams that I would never have even considered when I first came.”

 


 

Resident, Winter Park, FL

“Pasadena Villa TLLC has kicked my life into gear. It provided me with the structure that I’ve always needed and helped me to develop my own set structure for my life without the need for someone doing it for me. It has a good structure that I think anyone would benefit from if they were struggling.”

 


 

Resident, San Clemente, CA

“Pasadena Villa’s support gave me a place to go when I didn’t know what to do; I feel they have helped me up and pointed me in the right direction.”

 


 

Resident, Orlando, FL

“I would recommend Pasadena Villa because the staff is willing to work with you 24/7 and help you with any needs.”

 


 

Resident, Hartford, CT

“The staff is friendly and very competent. They show compassion and concern for the clients’ well-being. The combination of medication and talk therapy is effective.”

 


 

Resident, West Milford, NJ

“The Villa has helped me immensely. This place has broken me out of my shell. It taught me that I CAN do it, that I CAN make friends and be SOCIAL. I came to this facility not knowing anyone, and in only two months, I became good friends with everyone. I learned so much from this place. Relationships such as friendship require a bit of effort, I knew that, but I always thought it was too hard. But it’s not. You just have to spend some time with people! Talk to them! It’s that simple! This was why going to college was tough. I didn’t know anyone, and that fact simply overwhelmed me. I thought it would be the same for here, that I would just simply isolate myself in my room the entire time. The activities during the day helped me so much, whether it was bowling or relapse prevention group, I was surrounded by people. Now that I’m leaving, and soon, going to college, it will be so much easier. I won’t be overwhelmed by not knowing anyone. I know what to do now to meet people, to make friends, and be comfortable doing so. It will take some practice of course, but thanks to everything the Villa has given me, I think I’ll be just fine.  I would recommend Pasadena Villa to others in need of services.”

 


 

Resident, Marietta, GA

“The time spent here helped me in figuring out my next steps in life.”

 


 

Resident, Miami, FL

“I found the services to be useful and conducted with diligence and respect.”

 


 

Resident, Lake Mary, FL

“It gives you the skills needed to function in society.”

 


 

Resident, Hollywood, CA

“It is a warm and compassionate place where people can heal.”

 


 

Resident, Winter Park, FL

“All around professionalism. The social integration focus helps build relations with others and helps to transition comfortably. Nice staff, flexible scheduling, and engaging groups if the resident is willing.”

 


 

Resident, Naples, FL

“Pasadena is unique because it is a treatment center for residential help but, it also has transition programs and offers people to also go to school or work while getting treatment at the same time if they wanted to.”

 


 

Resident, Orlando, FL

“I personally experienced a miracle at Pasadena Villa. When I started to feel my depression coming on, I entered another facility that I will not name, however after 4 weeks of being there, I was 100 times worse off with my depression then when I entered. After a family visit and seeing the shape I was in, my family aggressively looked and found Pasadena Villa in Orlando. When I arrived, I was heavily depressed and virtually had no hope or any emotional peace. What I witnessed after that was the miracle. The efficiency and care for me by the staff, therapists, facilitators, counselors, Psychiatrist and nurses on the premises participated daily to over see my health, emotional and psychological well being. Not to mention the nutritionists and culinary staff that make well balanced excellent and nutritional meals. If you or any loved one has any Psychological or mental health issue, I would highly recommend either one of their facilities located in Orlando or in the Smoky Mountains in Tennessee. However, I am partial to the Pasadena Villa in Orlando.”

 


Resident, San Jose, CA

“If you need to be around lots of peers in an also positive and caring living situation, than Pasadena Villa is a great choice! There was always delicious food from the cooks and very compassionate facility workers that I could sit with to discuss any problems or situations any time i wanted. There are several different exciting field trip adventures and in-depth social groups. I have made a handful of long term friends and would love to come back if I was in need to.”

 


 

Resident, St. Petersburg, FL

“I have had a very positive experience with the staff at pasadena villa. Anytime I need help or to talk about a problem everyone from the program director to the psych techs have made themselves available to help. The treatment is very comprehensive using a variety of therapy styles which all combine to give me the help I needed before I came and the skills I will continue to need when I leave.”

 


 

Resident, Flint, MI

“This facility completely changed my life. There was a time when I wasn’t able to speak or eat and now I’m a productive part of society working two jobs, living on my own, and paying my own bills. I was taught techniques and ways to keep myself stable and to keep myself going. I owe this place so much for getting me to where I am today. I never thought I would “live” again but here I am.”

 


 

Testimonials from our parents and families

Cynthia W, Parent

“My daughter’s experience at Pasadena Villa was superb! The brilliant views, the healthy food, the fitness equipment, and the musical instruments (used for spontaneous jam sessions) were great! Then combine that with group sessions that encourage healthy healing friendships and practical tools for emotional regulation. One of the best elements was the weekly family counseling sessions (via conference calls or skype) that helped everyone heal. After a few months, my child re-accessed hope and self-efficacy and can participate in life again! I am eternally grateful!”

 


 

Tim W, Parent

“I was thinking about all the things Charlie has been through over the last year or so and thought of you. Thank you for caring for and working with Charlie.

He is making solid progress. He is coaching part-time for the local high school lacrosse team. He is also volunteering each week at the local homeless shelter. Most of the time he is thoughtful and a pleasure to be around.

The medicine he is taking has made a real difference.”

 


 

Bill J, Parent

“The treatment our son received at Pasadena Villa was superb. The staff – from admissions and administration on down, were courteous and kind; and Dr. K, the psychiatrist, was incredibly knowledgeable in changing and adjusting our son’s medications. The facility itself is reminiscent of a beautiful ski chalet, nestled in the Smoky Mountains.

And I cannot say enough good things about our son’s therapist, Robin. Robin was a wonder worker, helping to affect a remarkable, positive change in our son. Unlike the other center (see below), it was much easier to get information about our son’s treatment, and the weekly family therapy sessions via phone were expertly handled by Robin, as well.

Some background: our son, who is on the Autism Spectrum, had severe problems during his first quarter at college, and had deteriorated to such a state that he was told he had to take a medical leave of absence. My wife flew with him to a very famous treatment center in Arizona that said they knew how to treat patients on the spectrum. Not only did they not know how to properly deal with our son, he ended up much worse, and eventually we were told he could no longer get treatment there.

We had heard good things about Pasadena Villa during our initial research, and that they had particular skill in treating those on the Autism Spectrum (although that wasn’t our son’s only problem, at all). This time, the positive reputation was deserved.”

 


 

Parent, Los Gatos, CA

“The program helped our son who is diagnosed with schizophrenia to be much more organized and able to live more independently. He learned to cook, budget his money, follow instruction and learn the importance of taking his medications and staying away from drugs and alcohol.”

 


Parent, Brick Township, NJ

“Unique facility!! Incredibly talented staff combined with a program that works. Despite years of failed outpatient therapy the residential treatment at Pasadena Villa was the key to giving my family member his life back. The results were well worth the expense. I give the facility and staff (Orlando) the highest praise and thanks for all they accomplished.”

 


Sibling, Westlake, CA

“Our family had such a wonderful experience at Pasadena Villa. My family member received the best treatment from there, until she was ready to move forward. We traveled from California just to have her go to Pasadena Villa and would have kept her continuing treatment there if it was not out of state. The faculty was so attentive to all of her needs, and still remains in contact to follow up with our family. Thank you Pasadena Villa for giving our family the best chance, and starting us on the right track for treatment.”

 


 

Parent, Atlanta, GA

“Our son received excellent care while at the Smoky Mountain Lodge. He learned the value of taking medication, participating in groups and activities to develop coping skills and to learn how to enjoy life without the crutch of drugs and alcohol. We are very pleased and would recommend the program to others.”

 


 

Parent, Nashville, TN

“Smoky Mountain Lodge & Pasadena Villa in Tennessee was very welcoming and supportive to our family and our son who was just coming out of a first inpatient experience. We found that having a facility to bridge the gap between the hospital and real life was exceedingly helpful. Nicole was an awesome counselor and Tony was very informative during the admission process. While our hope is to not need this facility again in the future it is comforting to know that it exists if we do.”

 


 

Parent, Alvin, TX

“When a team of health professionals tell you that your adult child needs duel diagnosis treatment at a residential facility, and recommend only a few places, it’s a difficult thing to process. There are so many questions, and how do you know if a program will be the right one for your loved one? After talking to health professionals and the admissions team at Pasadena Villa, we decided on Pasadena for mental health and substance abuse treatment. After a bit of a rough start, which I now understand is normal for patients, our daughter was paired with a therapist who was really able to help her make some good progress. Also, the psychiatrist, nurses, and techs were supportive and helpful. I was able to communicate with the therapist, and other members of the treatment team when I had concerns. The ability to have good communications with the therapist and treatment team was a strong point of the treatment experience at Pasadena Villa. At the end of the day, you have to decide if a program is right for your loved one, but don’t be afraid to ask lots of questions to help you decide.”

 


 

Parent, Austin, TX

“I had to recently make the very difficult decision to admit my 19 year old son to a residential psychiatric facility. He has struggled for the last couple of years with his issues. We had been trying to find the right place throughout this process – without great success. Pasadena Villa Smoky Mountain Lodge was our answer! The staff there is thoughtful and very caring. When he arrived there he was very lost and struggling greatly. With the help of the amazing therapists there he found his balance in life and the proper medications to help him. I’m so grateful he spent time there. And I am grateful to the amazing therapist that helped him through this difficult time. Mental health is a very difficult struggle to have to deal with – thank goodness there’s Pasadena Villa to make the journey a bit easier.”

 


 

 

Parent, Washington, DC

“We were scared and overwhelmed when researching residential treatment centers for our son Maxwell. After an exhaustive search, we were very comfortable with Pasadena Villa (PV). From our initial intake email and phone conversations with Laurie Daniels, to our initial visit, to last Saturday, when we picked Maxwell to come home. Laurie and the executive director, Sally Lawes, were very transparent and answered all of our questions. They allowed us to add language into the agreement, provided us with references to call, and had a team available for us to meet with when we visited PV prior to admitting Maxwell. Once Maxwell was admitted, he saw the psychiatrist, Dr. Ownby, within 48 hours. PV involved us in every decision that was made, we had weekly phone calls with Maxwell and his therapist Tom Breitung (who was the best therapist for Maxwell), and they allowed Maxwell to advocate for his own discharge date. Dr. Ownby was great and kept us informed of any changes made to Maxwell’s medications. Dr. Ownby met regularly with Maxwell and was involved in several of the phone calls we had with Tom and Maxwell. It was an overall great experience, given the circumstances. Maxwell was also very fond of the entire staff at PV! But most importantly, Maxwell and Tom had a great relationship, which helped with Maxwell’s progress. We are hopeful for a brighter future for Maxwell. It was well worth the investment…thank you, PV!”

 


 

Parent, Nashville, TN

“Family and loved ones of individuals with complex psychiatric disorders coupled with addiction should strongly consider Pasadena Villa. Their care management team approach toward developing life and coping skills is highly effective in expanding quality of life issues, not only for the residents, but also their families. They take a macro, “whole body” approach by utilizing various patient-specific therapies and techniques. Pasadena Villa provides a safe and nurturing environment while offering transitioning levels of care. They succeed where others fail.”

 


 

Parent, Loudon, TN

“Having an adult child diagnosed suddenly with a mental illness is devastating on many levels for a family. Finding Pasadena Villa online and their immediate response with understanding and empathy to my panicked phone call was a feeling of relief that is hard to emphasize enough. Pasadena Villa employs loving and caring professionals that work with your loved one in the most positive way.”

 


 

Parent, Glenview, IL

“Those who have a loved one affected by illness know that suffering is not contained to the loved on alone but that such suffering permeates the entire family. We have been on a journey for several years attempting to the best of our ability to navigate the confusing and often incomplete paths of treatment for our family member. We had attempted three other facilities throughout Colorado and California before someone in our support group made us aware of Pasadena Villa. We researched the facility online, through word of mouth and with multiple phone calls with the admissions team. I am sure some of it was blind optimism, but overall we felt from the start that this facility had a focus unlike the others and would be different. I am glad to say that it was and happy to report that our loved one has been living a normal life now for over two months since completing the program at Pasadena Villa. Our family member was enrolled in the Tennessee facility. We felt that location would provide an opportunity to focus on treatment surrounded by the beauty of the Smoky Mountains. I want to share that the therapist with whom we interacted was unlike any of the dozens we have worked with previously and, while we never worked directly with the doctor involved, he too had a perspective unlike his predecessors and was willing to try a different treatment program. We visited our family member and found the staff to be more than accommodating, and the entire environment was encouraging. They stressed the importance of family healing which enabled the treatment to extend beyond the facility itself. We were not only afforded ample opportunity for communication; but we were also encouraged to do so as often as we could. There were many people who made a difference in the outcome we achieved. Gracie was simply fantastic in her perspective and delivery. Bo was encouraging and guiding. John called it as he saw it. Scott, who acquired Pasadena while we were involved in it, participated personally in the oversight of the treatment of our family member. I can tell you that not one of the previous facilities we were involved with went anywhere near this level of effort. Our experience did have one area of negativity in that Pasadena Villa utilized a third party to interface with insurance companies. My experience with that outside organization was atrocious in that that they were unprofessional, untruthful, and non-communicative. This caused significant difficulty for us in working with our insurance company. When speaking with Scott, the Pasadena Villa CEO near the end of our program, I brought this to his attention, and he indicated that he would correct the situation so that others did not encounter what we did. In closing, I will tell you that these types of illnesses are a journey. I am happy that our stop over at Pasadena Villa yielded results unlike we had encountered before and that all of you reading this may also achieve results like ours in your personal journeys.”

 


 

Parent, Greenwich, CT

“My daughter benefited from her time at Pasadena Villa’s Smoky Mountain Lodge.  At first, it was slow going but, when she began to participate in the program, she clearly began to improve. Her therapists, Kyle and April, showed a good understanding of her needs and could help her prepare for her next step. I can only hope that her next transition program will be as successful.”

 


 

Parent, Gulf Breeze, FL

“Pasadena Villa is located in a beautiful, relaxing setting. The staff there truly care about their patients and their well-being. They do an excellent job of individualizing care. Their communication with the family of the patient is consistent and valuable. I researched the facility before sending my son there and I was told by a source from the West Coast it was in the top three facilities in the country.”

 


 

Parent, Kingsport, TN

“We were at our wit’s end trying to find a place which would accept our son because he was such a flight risk. Pasadena Villa’s Smoky Mountain Lodge accepted the challenge and did a remarkable job of turning him around in a few short weeks, to the point where he recognized he needed help and could begin to accept it. Although he was not very receptive to the group therapies, the Villa provided enough individualized attention to make the difference. We cannot thank them enough and recommend them highly.”

 


 

Parent, Tampa, FL

“The staff at Pasadena Villa is awesome in every way. Both for their care and treatment to our son and, in their care and understanding to us, the parents.”

 


 

Parent, Chicago, IL

“Beautiful facility in a beautiful setting, staffed by skilled and caring professionals.”

 


 

Parent, Los Gatos, CA

“The overall experience was very helpful for our son to get more grounded and ready for the chance to be independent.”


 

Parent, New York, NY

“You provide excellent service, and I would be happy to recommend you.”

 


 

Parent, Broken Bow, NE

“Good at what they do, good service, good facility, well trained people & nice environment.”

 


 

Parent, Chapel Hill, NC

“(Sevierville) Pasadena Villa is a good treatment facility for a client who is newly diagnosed and/or just out of the hospital. My son could begin his recovery in a beautiful and safe environment. He received good education about his MI, a successful change in medication, and the positive and negative feedback that he needed. The staff stuck with him even during some behavioral difficulties. The transition to Pasadena Villa Orlando has been seamless.”

 


 

Parent, Dallas, TX

“Very peaceful environment. We were kept well informed. It was easy to reach out to the therapist and case manager.”

 


 

Parent, Orange County, CA

“Our son feels that he received the help he needed at Pasadena Villa and his experience was a positive one.”

 


 

Parent, Houston, TX

“We are very grateful for the compassionate care our daughter received. All of us felt confident and at peace with your level of care and expertise.”

 


 

Parent, Nashville, TN

“We felt very secure with the staff and the team taking care of our daughter. She was given every opportunity to work on the things that she needed to work on and given the support that she needed. I felt that the staff and treatment team were open and honest with my husband and I and this was comforting given the situation. The facility was very welcoming and gave the feel of a residential setting rather than in-patient which we preferred. The therapist that our daughter dealt with did a good job, and we felt she truly cared about the case.”

 


 

Parent, La Jolla, CA

“The staff at the business office was very responsive and helpful. Everything was excellent. The Clinical Services Managers and the Psychiatrists are all outstanding individuals. Their background and experience provided an excellent foundation for our son to find balance in dealing with his illness. He has an excellent therapist; she is tenacious and compassionate, and it is evident how much she cared. Please thank the nursing staff – they were always available and provided an additional source of feedback. We are holding our breath, hoping for the best.  THANK YOU, PASADENA VILLA SMOKY MOUNTAIN LODGE.”

 


 

Parent, La Jolla, CA

“I have referred several potential clients to Pasadena Villa Smoky Mtn. Lodge. As a mental health professional, I am very happy to give accolades to this organization.”

 


 

Parent, Chicago, IL

“Beautiful facility in a beautiful setting, staffed by skilled and caring professionals.”

 


 

Parent, Plano, TX

“TLLC very helpful and was the best part of my son’s treatment.”

 


 

Parent, Fort Myers, FL

“It’s a great place, and not many other facilities provide similar service”

 


 

Parent, Hudson, NY

“Your facility saved my daughter’s life. Her therapist was wonderful and quite positive.”

 


 

Parent, Orlando, FL

“I only have one program comparison but your services are far more complete and comprehensive.'”

 


 

Parent, Orlando, FL

“It’s been such a long road. Thanks for everything you have done for my son.”

 


 

Parent, Vienna, VA

“I feel Pasadena Villa provided a safe environment where my daughter could work through her issues and get the help she needed. I especially thought the therapist for my daughter was excellent.  They balanced the need for compassion with the need to provide that kick in the pants to keep progress moving forward.”

 


 

Parent, Orlando, FL

“Our son needed the complete care your program offered.”

 


 

Parent, Orlando, FL

“There is compassion for clients and individualized treatment that moves at the pace the patient needs to recover.”

 


 

Parent, Seminole, FL

“They have been working with my son for over two years and have led him thru many phases of his treatment. He has come a long way and now understands his disability and now knows what to do to move forward with his life. I thank everyone at Pasadena Villa for working towards his transformation.”

 


 

Parent, Jupiter, FL

The services and program at Pasadena have been excellent. The staff has shown consistent expertise, dedication, and compassion. The team has had a very positive impact on helping my daughter through her struggles.

 


 

Parent, Murrieta, CA

“There is camaraderie with age group peers in a beautiful setting. The program provides social experiences with active correction and lots of therapy and group discussion. Strategic planning is provided for the individual involving progression towards a goal. Pasadena Villa understands everyone’s problems and shows compassion for them.”

 


 

Parent, New London, NC

“Top quality facility and staff. Excellent.”

 


 

Parent, Roanoke, VA

“Excellent treatment team and great facility.”

 


 

Parent, Dallas, TX

“Very peaceful environment. Our family was kept well informed. It was easy to reach out to therapist and case manager.”

 


 

Parent, Manalapan, NJ

“The program helped our son immensely. We were extremely fortunate it was a great match between him and the services the program offered.”

 


 

Parent, Carlsbad, CA

“I think that Pasadena Villa has proven that it can deliver results.”

 


 

Parent, Gilbert, AZ

“We are very pleased with the care. Our son is doing much better, and we look forward to welcoming him and have faith in the program.”

 


 

Parent, Winter Park, FL

“Other than my Son’s determination, Pasadena Villa has been the reason he has stabilized and been so accomplished in reaching goals he sets for himself. Your structure, support, compassion, experience, and meeting individualized needs are outstanding.”

 


 

Testimonials from our providers

Pam T, Educational Planner

“Thank you for a wonderful tour of Smoky Mountain Lodge. All of the people who work at the program that we met were warm and caring.  I love the serene feeling of both the lodge and farm.  The work with animal therapy is so healing and the activity that was planned was very creative.  The therapist running the group was very skilled. The program is beautiful and the food is healthy and tasty. The schedule you shared with us is well thought out. Thank you for all you do for families.”

 


 

Sarah, Educational Consultant

“At Pasadena Villa, my client had the best-orchestrated admission I have ever experienced.”


 

Kathleen, Case Manager

“I have been working with clients with mental illnesses for many years and highly recommend Pasadena Villa for treatment of your family member or loved one. Although it is definitely not cheap, the care that my client received was above and beyond. The therapist, nursing staff and their whole team were communicative and worked very hard toward more independence for their resident. They are highly skilled and personable.”


 

Jamie, Sober Escort

“I’ve had the pleasure of working with and referring to Pasadena Villa for several years now, and with each client, my admiration for the staff and their facilities grow. From my first trip to the Smokey Mountains over 6 years ago to my last trip to downtown Orlando FL, I’ve always been impressed with Pasadena’s staff, programs, clinical excellence, accommodations, activities and food. Both Saturday night smoothies in Orlando and homemade pizza in the mountains definitely rate high marks, but it’s their team and treatment services that have earned my 5 stars. Compassion, empathy, knowledge, and professionalism, along with genuine care & concern are what make up the Pasadena Villa team. As a matter of fact, we delivered a young man to the Smokey Mountain campus just this week. What a beautiful place to enjoy the summer and heal your life. With love and respect.”


 

Sharon, Therapist

“As a mental health professional in private practice, Pasadena Villa provides me with invaluable services to offer my clients–partial hospitalization, or intensive out-patient care is sometimes necessary to help clients struggling with acute disorders. Pasadena Villa and the entire staff are invested in our community and in helping our clients in their journey to mental, emotional and physical well-being.”


 

Mark, Educational Consultant

“As a referring professional, I gauge my program options on specific criteria such as reviews of patients placed at a program, follow through by staff working within the program, ability to communicate with staff serving the population, and experiences of others doing similar placements at the given program. No one program can ‘fix’ an individual. What does happen at Smoky Mountain Lodge from my experiences is an improvement of the life of the patient by building up successful opportunities. “