During Treatment
During the course of treatment, our clinical team uses two outcomes measures to monitor client progress and clinical gains. These two are the Symptom Checklist (SCL-90-R) and the Global Assessment of Functioning (GAF).
The Symptom Checklist (SCL-90-R) is a standardized measure inquiring about a broad range of symptoms, including depression, anxiety, psychosis and several other domains. The SCL-90-R is given within a week of admission, and every 60 days during treatment to measure treatment progress. Outcome reports on the SCL-90-R results are pending.
We use the Global Assessment of Functioning (GAF) scale on every admission, as well as at the time of every discharge. GAF is a numeric scale (0-100) that rates the social, occupational and psychological functioning of adults – how well or adaptively one is meeting various problems in living.
We analyze the percent of change in GAF scores, which is an indication of the improvements and gains made by our clients during treatment. GAF scores have been analyzed by two important variables: diagnosis and length of stay.
Average Change in GAF Scores by Primary Diagnosis |
Asperger’s Syndrome |
9.82% |
Bipolar Disorder |
18.28% |
Depression |
12.49% |
Schizoaffective Disorder |
21.26% |
Schizophrenia |
11.62% |
Average Change in GAF Scores by Average Length of Stay |
1 – 90 Days |
10.56% |
91 – 180 Days |
21.67% |
181 – 270 Days |
12.31% |
271 Days and Over |
18.06% |
Total Average Gain in GAF Score during
treatment: 15.7%
Client and Family Satisfaction
We aggressively solicit the feedback of clients and families on many aspects of their experiences in our programs, including several scored items (scale of 1 – 5), and an open narrative for specific feedback. We use this valuable feedback to make programmatic, organization and clinical changes, as needed.
Pasadena Villa® Client and Family Satisfaction Survey Findings – 2008 |
MEASURE |
CLIENT SCORES |
FAMILY SCORES |
How would you rate services provided by your Primary Therapist? |
80% |
88% |
How would you rate services provided by the Nursing Staff? |
84% |
92% |
How would you rate services provided by the Recreational Therapists? |
74% |
94% |
How would you rate the usefulness of the social activities? |
70% |
92% |
How well were treatment plans and goals explained? |
80% |
88% |
Were you comfortable with the discharge planning & process? |
84% |
94% |
Were you pleased with facilities’ cleanliness and appearance? |
84% |
98% |
Were you treated with courtesy and respect? |
89% |
98% |
Was there a feeling of warmth, friendliness and compassion? |
80% |
98% |
Were you pleased with services provided by your psychiatrist? |
72% |
88% |
Was the admissions process clearly explained and smooth? |
82% |
92% |
Would you recommend Pasadena Villa® to a friend or relative? |
72% |
100% |
Transitional Living and Learning Center Survey Results – 2008 |
|
CLIENT SCORES |
FAMILY SCORES |
How would you rate services provided by your Case Manager? |
90% |
95% |
How would you rate the usefulness of recreational and social activities? |
85% |
98% |
How would you rate services provided by your Care Managers? |
90% |
95% |
How applicable were the life skills trainings and classes? |
85% |
95% |
How would you rate the cleanliness of the facility? |
100% |
100% |
Were you treated with courtesy and respect? |
95% |
100% |
Were your complaints or suggestions acted upon by staff? |
95% |
95% |
Were you comfortable with discharge planning and processes? |
100% |
100% |
Were you provided discharge education and follow-up services? |
100% |
100% |
Was the admission process clearly explained and smooth? |
95% |
98% |
Would you recommend the TLLC to a friend or relative (y/n)? |
100% |
100% |
After Treatment
We are committed to not only maintaining, but hopefully improving, the functioning of our clients after discharge from our programs. We use our one-year aftercare service, called OASIS – Outreach and Social Integration Service, to measure functioning at the time of discharge, and again at three and six months post discharge.
We use the Social Adjustment Scale Self-Report, which is a self-report scale that measures instrumental and expressive role performance over the past two weeks. It includes eight categories, which are skip-outs, so that non-applicable items are omitted and not scored. The questions within each area cover performance at expected tasks, friction with people, finer aspects of interpersonal relationships, and feelings and satisfactions.
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